I would like to take a few moments to express my satisfaction with the professional services of your team. Changing your heating and air conditioning system seems trivial at the starting point, but it is quickly realized that this is an important decision/ choice. Since the installation, the house is not only more comfortable but quieter. The air is also better distributed in the house and we no longer have to hear the incessant starts/ stops of the furnace. The new more efficient system generates a slight background noise that blends in with the barely perceptible ambient noise (white noise). Over time, we realize that a quality product coupled with a strong team makes all the difference. For the next 12 years, we can sleep in peace knowing that Thermo-Maître takes care of our comfort. Thanks to the installation team for their attention to detail, work well done, and even to have corrected some elements outside their mandate (eg air outlet, waterproofing ducts. Well done for your new facilities - a great investment for the future.

I would like to take the time to highlight the excellent service I received for the installation of my heat pump as well as the maintenance and verifications. All of my interactions with the various team members, both on the phone and in person, were very professional and efficient. I thank you for your excellent service. I am a very satisfied customer.

Mr. Bertrand, I would like to congratulate you on receiving the Prix Maîtres Constructeurs 2020 in the Platinum category at the 17th edition of the APCHQ Gala.

I would like to compliment the two technicians who came to install our heat pump on October 6, 2020. We were impressed by their punctuality, courtesy, respect and professionalism. Throughout the visit to our home, they were careful to keep their distance and wore their masks during every interaction with us. One of them even washed, before leaving, the areas they had touched and cleaned up any messes caused during the installation. All in all, the installation is impeccable inside and out and our heat pump is working perfectly. Please communicate our complete satisfaction to your two employees. It is a pleasure to do business with Thermo-Maître.

I called you to inquire if you could do a repair on a Carrier air conditioner. You told me that the part was probably under warranty by Carrier, instead of scheduling a costly repair like other companies. Thank you very much for this valuable information and the part is indeed under warranty and will be replaced by the local distributor. I congratulate you for your honesty which saved me several hundred dollars and I will not hesitate to recommend you to anyone looking for an honest and serious company. Thank you again.

I have been a customer of Thermo-Maître for over ten years and I wanted to share my experience because I received outstanding service! During one of the many heat waves of 2020 and following a power outage, my air conditioner was no longer working and two lights on the unit came on and were blinking. I called to make an appointment with a technician and Martin answered. He asked me to film a short video of the flashing lights and email it to him to identify the error code. He called me back with a first solution: to close the circuit breaker for 15-20 minutes and then turn it back on to see if the air conditioner would work. And hooray the unit started up again as if nothing had happened. The fact that Martin took the time to check the error code and discuss a solution over the phone saved me the cost of a technician's visit and I am extremely grateful! I am and will remain a loyal customer. Thank you Martin!

(translated from french) - Mr. Bertrand, Allow me to express my most sincere congratulations for receiving the platinum award in the Master Builder category at the gala of the Association des professionnels de construction et de l'habitation du Québec en Outaouais held on January 31. Your dynamism, professionalism and determination to participate in the development of our community were recognized and you can be proud of this distinction, which crowns an important contribution to the economic growth of our region.

Very satisfied with the installation and service. The unit made a difference in air quality and reduced condensation. It smells good in the house!

I’m one of your customers and would like to share my experience with you and your employee. I got excellent customer service from Josée. She has a positive attitude that is simply contagious. She listened carefully to what I wanted and responded to my needs. She made sure to do follow-ups to keep me informed of any changes.

Excellent service. In January 2014 I had to replace my natural gas furnace. The Thermo-Maître representative came to give me an estimate, and the installation was done the same week. When they arrived, the workers literally rolled out a red carpet to protect the floors. They did a clean, flawless, professional job and the work was done with a smile. More recently, in March 2015, I contacted Thermo-Maître again to have a central humidifier installed. I got the same fast, professional service with no surprises. I have no hesitation in recommending Thermo-Maître to anyone.

Quite simply WOW! I’ve been a customer for over ten years and am now on my second home with Thermo-Maître products. My heat pump motor broke during the cold snap and in four days, everything was fixed. Excellent service, excellent product with an outstanding parts and labor warranty!

I’ve been buying appliances from TM for years (furnace, heat pump, air conditioner, etc.). For me, there’s no other option in the region. The prices are competitive and the service is fantastic. TM will not put you on the wrong track to make a fast buck. You can tell from their approach that they want to build a lasting long-term relationship with customers. I guess that’s why they’ve been in business for so long.

Got really good service. The technician was respectful and took the time to do a demo, explain the situation, and much more.

We bought a natural gas furnace and a few months later an air conditioner from Thermo-Maître. In both cases, the company representative assessed the characteristics of our property and suggested the products most likely to meet our comfort needs. All this was done in a professional manner, taking into account our concerns. Both units were installed by competent and courteous technicians in accordance with the delivery dates specified in the contracts. We also called on the company’s after-sales service for both appliances. The after-sales service has always proven to be very reliable thanks to their experienced technicians. I would definitely recommend this company for the purchase and after-sales service of heating and air conditioning equipment.

I called to get my furnace checked (Thermo-Maître product) and the technician arrived in 30 minutes! Very good, courteous service. I highly recommend it. I’ve been a satisfied customer for 10 years.

We were looking for expertise we could trust to replace our furnace/heat pump and we chose Thermo-Maître. They were able to address our concerns right from the get-go while providing us with sound advice. The quality of the equipment and the professionalism of the technicians, who were courteous and focused on customer satisfaction, ensured that installation met our expectations to a T. Thank you to a team that cares about a job well done. We are now in good hands!

We’d like to acknowledge the excellent work of the two technicians you sent us to clean and inspect our wall-mounted air conditioner. A company other than yours sold us this well-known brand air conditioner in 2005 and installed it without informing us that it needed regular maintenance. When our air conditioner was no longer working efficiently, we tried in vain to contact the company, which we were told had gone bankrupt. We realized that we had made a bad choice. Fortunately, once it was cleaned by your technicians, our air conditioner was as good as new. We now realize the importance of good after-sales service. Thank you and your team members who gave us such great service. We hope our mishap will help your current and future customers make the right decisions.

Thank you for the very professional, outstanding, and dedicated service provided by your employees. Our new water heater was installed a few days after we contacted your company. The technicians also detected a gas leak in the meter outside (twice) and asked the gas company to fix it immediately so they could complete their installation and ensure that everything was safe. We really appreciated how concerned they were about our safety.